Refund policy

Last updated: October 16, 2026

Return & Refund Policy

At Quiet Grain Studio, we take great pride in the quality and craftsmanship of every piece we create. We want you to love what you receive, and we're happy to help if something isn't right with your order.

As wood is a natural material, each item will feature unique grain patterns, knots, and natural color variation. These characteristics are inherent to wood and are not considered defects. While the overall design and pattern will remain consistent, no two pieces will be identical.

By placing an order with Quiet Grain Studio, you acknowledge and accept the natural variation, characteristics, and finishing methods associated with handmade wood products.

Returns

Eligible, non-personalized items must be returned within 14 days of delivery. To qualify, items must be unused, undamaged, and in their original condition and packaging.

Please contact us before sending anything back so we can provide return instructions. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs for approved returns due to a change of mind. Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrives damaged or defective.

Personalized & Custom Orders

Because personalized and custom pieces are made specifically for you, all personalized and custom orders are final sale and cannot be returned or exchanged due to a change of mind.

This includes signs featuring custom names, personalized details, or other modifications requested by the customer.

If your custom piece arrives damaged, has a defect, or does not match the approved order details, please reach out. We'll work with you to find a fair solution.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a manufacturing defect, or is different from what you ordered, please contact us within 30 days of delivery.

Email us at quietgrainstudiopdx@gmail.com with your order number, a description of the issue, and photos if applicable. We'll review the issue and work with you on an appropriate solution, which may include a repair, replacement, or refund. We'll cover reasonable return shipping costs when the issue is our responsibility.

Please contact us before discarding or returning a damaged item.

Refunds

Once an approved return is received and inspected, we'll notify you of the outcome. Approved refunds will be issued to your original payment method within 5–10 business days of approval. Your bank or payment provider may take additional time to post the refund.

Original shipping charges are not refundable for change-of-mind returns.

Respectful Communication

We expect all communication to remain respectful and professional. Bullying, harassment, threats, or abusive language will not be tolerated and result in immediate termination of communication and forfeiture of any consideration for exceptions to our policies.

Questions?

We're a small business, and we appreciate every person who chooses to support our work. If you have questions about a return or an order, please contact us at quietgrainstudiopdx@gmail.com. We'll do our best to help.

This policy does not limit any rights you may have under applicable consumer protection laws.